We guarantee you order will be done with max accuracy and precision during required time frame according to all invoice statements and conditions. We aim to deliver the highest quality signs and the best possible service. However, in case of a problem with a placed order, please contact us within 14 days of invoice issue and we’ll do whatever we can to rectify the problem.

REFUNDS: Aborted Project

Before placing an order we ask for 50% payment up-front as a deposit for a job. Deposit partially covers material cost if a project is aborted by the customer for any reason.

When we have received a signed invoice with a proof drawing, booked the work in and taken payment, we proceed to order materials and manufacture to specification. Once materials have been used to specification they cannot be reused for other projects.

If a project is aborted by a customer prior to our purchase or preparation of materials, we will issue a full refund.

If a project is aborted and materials have been purchased or prepared, we reserve the right to retain the received payment.

If a project is aborted by us, Advertising & Graphic Design, at no fault of the customer, we will issue a full refund and an apology.

REFUNDS: Faulty or Incorrect Items

If we have made an error and manufactured faulty or incorrect items, we will issue replacement items or a full refund.

1. Contact us as soon as possible by telephone, fax or e-mail to inform us of the error. Full Refund will only be offered if we are informed of the error within 14 days of the invoice issue date.
2. Return the items to us or arrange with us to collect the items from your location or specify another suitable problem solution.
3. When we inspect the items and confirm that the items are faulty or incorrect, we will issue a full refund, including the cost of returning the items to us.

Please note that we issue an invoice with a proof drawing included and ask a customer to check all the invoice information carefully and check the design for any misspells. When a customer approves an invoice, he/she is responsible for making sure the design is correct, there is no grammar mistakes, misspells etc.

No refund will be issued if the delivered or installed items are manufactured to specification and without fault since artwork, materials and quantities are approved by a customer prior to manufacture.

No refund will be issued if the items in any way have been tampered with or exposed to excessive pressure or heat. Items must be returned to us in the exact state and condition in which they were delivered or shipped.

EXCHANGES

If we have made an error and produced, delivered or installed faulty or incorrect items, we will exchange or replace the items at no additional cost to a customer.

1. Contact us as soon as possible by telephone, fax or e-mail to inform us of the error. Exchange will only be offered if we are informed of the error within 14 days of the invoice issue date.
2. Return the items to us or arrange with us to collect the items from your location or specify another suitable problem solution.
3. When we inspect the items and confirm that the items are faulty or incorrect, items will be exchanged on a like-for-like basis. No modifications may be made to the design or specification.

If items are exchanged, no financial refund will be made.

If subsequent replacement items are deemed faulty of incorrect, a full refund will be offered.

No exchange will be offered if delivered or installed items are manufactured to specification, without fault since artwork, materials and quantities are approved by a customer prior to manufacture.

No exchange will be offered if the items in any way have been tampered with or exposed to excessive pressure or heat. Items must remain in the exact state and condition in which they were delivered or shipped.