If the house address is not properly cutout or damaged due to our fault, we’ll resend your house address order free of charge. In this case you have to send us back the parts you want us to change. We’ll exam the damaged parts and, if this is the case, we’ll make and resend you new house address parts free of charge. Please note that we don’t control any shipping company. If a cargo is damaged or lost (which never happened before but theoretically is possible), We’ll do our best to retrieve the cargo value from the shipping company. If you know any (local) shipping company you trust and they have reasonable rates, let them pick up the box with ready signs from our store here in Toronto. In this case we’ll void shipping in our invoice.