Metal plugs for my house address set are missing. I believe the metal plugs are what the screws go into in the wall. If I find plastic wall plugs that fit the screws do you think that would work?

No any extra wall plugs required for the installation. Your installer needs to drill holes in a wall and push the letters with metal screws inside the holes, that’s it. Metal screws are going inside the holes without any extra plugs. See the attached image please.

I did not receive the plastic washers or the metal plugs. Do you think you can send me these. The only thing I received were the 3 inch screws. I hope this can be sent as soon as possible as I need to get them installed.

These screws are studs that you should screw into plastic washers / pads glued on the back of the letters. 3″ is the standard screw length that our installer uses for the letter installation. I’ve sent you all the parts you need for the letter installation – letters themselves, plastic template with printed letter pattern […]