I’d like to have a very bright and visible house address, maybe illuminated. Is it possible?

To make these letters we use 1/4in black glossy acrylic. To make the letters more visible we can use white acrylic instead. This option is $20.00 extra ($170.00/set). Also we can apply reflective vinyl on the letter top to make it even brighter. Letter sides will stay the acrylic original colour (black or white). Reflective […]

Metal plugs for my house address set are missing. I believe the metal plugs are what the screws go into in the wall. If I find plastic wall plugs that fit the screws do you think that would work?

No any extra wall plugs required for the installation. Your installer needs to drill holes in a wall and push the letters with metal screws inside the holes, that’s it. Metal screws are going inside the holes without any extra plugs. See the attached image please.

I did not receive the plastic washers or the metal plugs. Do you think you can send me these. The only thing I received were the 3 inch screws. I hope this can be sent as soon as possible as I need to get them installed.

These screws are studs that you should screw into plastic washers / pads glued on the back of the letters. 3″ is the standard screw length that our installer uses for the letter installation. I’ve sent you all the parts you need for the letter installation – letters themselves, plastic template with printed letter pattern […]

I had a question for you regarding the home sign. During installation I applied a little too much pressure to the “L” in lisgar and started to notice a crack. I was wondering how much would it cost if I were to have the L replaced.

Setup for the laser cut machine is rather expensive and the min order is $50.00 even if I cut one character only. If you want me to cutout the letter L, please pay $50 + tax = $56.50 and I’ll cut it out during 2 business days.

I just wanted to check-in with you on when you think this will be ready for pick-up. Also, Are you open on Saturday/Sunday for pick up. Thanks.

We are open Mon – Fri; 10am – 6pm. To start a job we require at least 50% deposit under Pick Up/ Delivery options and a customer pays a balance on pick up / delivery. You may pay with a credit card, a cheque, e-Transfer (Interac Money Transfer).

I can pay for my house address in full once you arrive on site and ready to start no problem

To start production of a house address we require at least 50% of down payment. Production takes about 2 business days. After that our installer will call you and you schedule the date and the time of installation.

May I use a font with separate letters (not a script one)? I want my house address to look more contemporary

We can use any font you like but separate letters are more expensive because there are some additional technical issues during production process and they require more labor for installation. I need to know what text you want us to cut out and your location. Also can you send me a photograph of the wall […]

What is our warranty for this street address if it arrives incomplete and damaged?

If the house address is not properly cutout or damaged due to our fault, we’ll resend your house address order free of charge. In this case you have to send us back the parts you want us to change. We’ll exam the damaged parts and, if this is the case, we’ll make and resend you […]